Refund policy

Returns and Sleep Guarantee

Made especially for you

Every bed from The Boxspring Club is made especially for you. You choose the size, fabric, colour and configuration. Only once your order is complete and approved do we order the materials and our bedmakers start production.

Because your bed is made according to your personal specifications and is not produced in advance, the statutory 14-day right of withdrawal does not apply. An order therefore cannot be cancelled or returned without giving a reason. This also applies if production has not yet started.

Would you like to change something after placing your order? Please contact us as soon as possible. We will be happy to see what is still possible within the production process, but we cannot guarantee that changes can be made.

100-Night Sleep Guarantee

It is completely normal to need some time to adjust to a new bed. That is why, under our 100-Night Sleep Guarantee, only the topper is eligible for exchange.

If the topper you selected does not suit you after all, you may exchange it for a different firmness level, subject to the terms and conditions of our sleep guarantee. We do not charge any costs for delivering the new topper. If you choose the more expensive NASA topper, you only pay the price difference.

We charge €70 for collecting and disposing of the old topper.

The sleep guarantee does not apply to the mattress, box bases, headboard or any other parts of the bed, and does not entitle you to return or receive a refund for the entire bed.

Read all the terms and conditions of our 100-Night Sleep Guarantee here.

Other products

For standard products that are not made according to your personal specifications, the statutory 14-day cooling-off period applies to online purchases, starting from the day after receipt.

Would you like to return a standard product? Please register your return first by contacting customercare@theboxspringclub.com. The product must be complete, undamaged and, insofar as reasonably possible, returned in its original packaging. The direct costs of returning the product are your responsibility.

Damage or incorrect delivery

Please check your order upon delivery. Has a product been damaged, is something missing or have you received the wrong product? Please contact us as soon as possible via customercare@theboxspringclub.com and include a few clear photos. We will assess the issue and provide an appropriate solution.

The exclusion of the right of withdrawal for customised products does not affect your statutory warranty rights if a product is damaged, has been delivered incorrectly or does not comply with your order.

Refunds

If a return of a standard product has been approved, we will refund the amount due via the original payment method no later than 14 days after approval. We may wait with the refund until we have received the product or until you can provide proof that it has been returned.

Questions?

Do you have questions about your order, an exchange or our terms and conditions? Please feel free to contact us at customercare@theboxspringclub.com. We will be happy to help.